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LifeProof Frequently Asked Questions
Can I track my orders at
After shipping the order, you will receive an email containing tracking information. You can visit www.ups Enter UPS tracking number at www.ups.com/track and www.fedex.communication or tracking. Please note that it may take 1-2 days after shipment, and in some cases it may take longer to update the tracking information.
How long can I get my orders at LifeProof?
Lifeproof provides you with a variety of convenient transportation methods, including standard transportation at a reasonable price through ups mail innovations.
The estimated shipping time is provided below. Please remember; These time ranges include their processing period. Adjacent to the United States -7-15 working days. Alaska, Hawaii and U.S. territories -14-22 working days. APO/FPO-14-22 working days.
Can I change or cancel my orders at LifeProof?
If you place an order online, please be sure to check your order confirmation carefully. If you find any errors, please contact them immediately at 1-888-533-0735. Due to their automated system, once the order is submitted online, it will be automatically submitted to their fulfillment department. Please understand that they will not be able to modify your order, so they need to cancel the existing order and place the order again.
Why does LifeProof not process my orders?
They are sorry for the unexpected delay in your order. The possible reasons why your order was not processed are listed below:
The billing address on the order does not match the billing address of the mailing statement
Unavailable funds. For the missing or incorrect SSC number. For most credit cards, please enter the three digits after the account number on the back of the credit card. If you have an American Express card, please enter four digits above the account number on the front of the card. Incorrect credit card number or expiration date.
Can I replace my part of product at LifeProof?
For all warranties, they will charge a small amount of freight and handling charges, because this allows them to provide you with replacement products as easily as possible. Sometimes they may ask for photos of damaged products, or return damaged products to them before shipping replacement products.customers who do not comply with these requirements may be denied warranty replacement.
How long can I receive the new case of my device?
Due to their design and manufacturing processes and agreements with partners, lifeproof is currently unable to release product release dates or schedules to customers. If you hear or see the release or shipment date of the device, they have not released the release date elsewhere than lifeproof. However, companies other than lifeproof may have set these dates. If you have any questions about these dates, please contact the company directly.
Does LifeProof products safe?
Since anti life enclosures are designed for electronic devices, they are not intrinsically safe. There are various devices on the market, so to determine whether your device and the anti life shell are intrinsically safe, it needs to be tested by a certified testing laboratory.
