Welcome to the place where clients are truly partners. As an extension of your team, FCM Travel is the travel management company that brings agility to your corporate travel program, driving value and creating simplicity.
With a unique approach to building technology, and talented teams that go above and beyond, together we can do more than tick boxes and book tickets.
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Whether you're a first-time visitor, long-time customer, supplier or partner, our Frequently Asked Questions (FAQs) is here to provide clarity and assist you on your journey.
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How we add value to business travel programs
Explore what we do
Consistent experience
Knowledgeable teams backed by seamless digital experience.
Data that influences
Strategy that goes beyond problem solving.
Best-in-market content
Procured through our experience and reach.
A collaborative partner
Our client relationships drive everything we do.
Collaborating on travel programs with
Technology designed for you
Craving a smoother way to book and manage business trips, with quick access to support, 24/7? Yearning to easily search and pull reports for travel insights, and view safety & risk alerts in one place?
Our customers felt the same way. That’s why we built the FCM Platform, a business travel platform that’s designed to transform travel programs.
With the FCM Platform, you get:
- Global consistency
- Personalised user experience
- Alternative approach to innovation
- Actionable insights
Explore FCM Platform
Corporate travel services that work for all
Travel Managers
From travel and expense policies to bottom lines, we partner with and support those behind the big travel decisions. Discover how we can keep your travellers safe, save money, and support your strategy.
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Travel Bookers
Booking flights, accommodation, and ironing out travel details should be seamless. Discover how our technology and talented teams save you time when booking, arranging, and amending trips.
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Business Travellers
Empower your teams to hit the road with confidence and make travel easier. No matter where they’re going, our easy-to-use tech, mobile app and 24/7 support are right there with them.
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Corporate travel management that keeps everyone...
Safe & Productive
Keep travellers safe and everyone productive, even if there are bumps in the road. We'll assist with robust travel and duty of care policies and practical pointers to experienced teams, speedy reports and customisable tech.
On-budget
Maximising ROI on your travel spend is critical, so our technology, teams, and guidance are designed to deliver optimum value. Plus, with decades of experience behind us, we have the best-in-market content and deals.
Thinking ahead
Stay ahead of disruption with real-time information, so business trips stay seamless, and your program is adaptable to change. You’ll have a say in our technology roadmap, future-proofing your stack and priorities.
Travel Hub
From The Th!nk Series to FCM Consulting’s Quarterly Trends Reports, to practical travel advice and insights to elevate programs.
Explore the Travel Hub.
FCM Consulting Global Quarterly Travel Trends Report Q1-2024
Are you ready to get a deep dive into the latest business travel trends and predictions? The new FCM Consulting Global Trends Report is here, covering the first months of 2024.
Read more about FCM Consulting Global Quarterly Travel Trends Report Q1-2024
Energising Global Travel Change Management
When a global energy company implemented FCM Travel, it was their first change of travel management company in 15+ years. Discover how teamwork and support from FCM Consulting supercharged its change management strategy.
Read more about Energising Global Travel Change Management
Australian destinations for your next meeting and event
We say pack your bags, grab your passport, and let's travel abroad. With the new financial year on our doorstep, now is the perfect time to start planning that next in person meeting, conference, awards night, training session, team incentive or corporate retreat.
Read more about Australian destinations for your next meeting and event
“Not only did FCM provide comprehensive, customised materials and sessions, they consistently took the time to listen and understand our culture, and then flexed to align with our needs”.
That's what the travel manager of a well-known Fortune 100 insurance company said about implementing FCM Travel, after 10 years with their incumbent TMC.
Discover how agility and partnership-focused goals were a perfect match for this global business travel program.
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Services and culture, certified
Discover the awards and accreditations we’ve collected as a travel management company over our 20-year history.
View our trophy cabinet
Ready to discover an alternative travel management company? Let's talk.
Frequently Asked Questions
- How can I reset my password?
From the login screen, simply follow the prompts to reset your password using the email address linked to your user profile. Your business may also consider enabling Single Sign On (SSO) to make logging in even easier in the future!
- I am a supplier with a chargeback enquiry. Where do I go?
If you’re a supplier with a chargeback enquiry, reach out to our Accounts Payable team viaap.queries@fcmtravel.com.au.
- Where can I find a contact number (For Chargeback, general support, or my account manager)?
Did you know FCM Platform lets you manage most of your travel program independently? However, we also prioritise exceptional service. When you need help, you can find the contact details for your local FCM Travel Team in the "Help and Support" section of our online platform.
- I have a booking amendment/question about my booking. What should I do?
FCM offers users the flexibility to modify most bookings online. Simply log in to our platform via desktop or your mobile browser and navigate to your trip’s itinerary to manage your changes. For direct bookings or intricate changes, contact your dedicated travel team for personalised help.
- What is a Corporate Travel Management Platform?
A corporate travel management platform is a dynamic software solution designed for efficient business travel oversight. It streamlines tasks like travel booking and expense management within a company's corporate travel program, ensuring compliance with policies. FCM’s all-in-one corporate travel management platform does all this by leveraging advanced technology, flexible integrations, and a smooth, AI-powered user experience to enhance your travel experience.
- What is the benefit of using a Corporate Travel Management Company?
Using a corporate travel management company (like FCM) brings control to your corporate travel program by maximising cost savings, keeping your travellers safe, access to exclusive supplier deals, expert support, and in-depth reporting capabilities. FCM helps large-scale companies with complex needs and many travellers find unique solutions that work effectively.
- How is FCM different from other Corporate Travel Management companies?
Simple, seamless, flexible – FCM leverages the best, proven technology and solutions out there combined with the best travel consultants in the industry andaward-winning service, to help you manage and optimise your business travel program with ease. FCM is the expert at providing corporate travel solutions to enterprises across various industries, includingmining,marine,academic, government andconstruction and engineering.
- How can a Corporate Travel Management platform help me save money?
An online booking tool (like FCM’s) pinpoints the best available rates and tracks expiring flights credits for instant cost savings. Features like FCM Reporting's analytics also provide insights to enhance your travel program and minimises future expenses.
- Who owns FCM?
FCM Travel is the corporate travel business of travel giant Flight Centre Travel Group (FCTG). With operations in over 95 countries - including Australia - FCM’sglobal networkhas the experience and connections you seek in your trusted travel partner.
- Do you have a 24/7 support team?
We provide round-the-clock personal support from our people, anywhere in the world.
If you’re in need of24/7 Emergency Assistance, you can get in touch via:
International:+61 7 3083 6087
Within AU:1300 557 854
Email:extended.hours@fcmtravel.com.au
